General Terms and Conditions

Last updated: 2026

1. Preamble

This agreement is made with SM Travel Ltd, registered in Geneva, Switzerland (VAT: CHE-105.851.974). All services booked through the agency are subject to the present terms and conditions.

2. Availability of Offers

• All offers are subject to availability at the time of confirmation.
• Reservations are not guaranteed until booking confirmation and payment are received.
• Option dates are temporary and will be automatically released if not confirmed in time.
• Package prices may be adjusted if elements are removed.
• For bookings under CHF 1,000:
  • CHF 50 per person (up to 5 guests)
  • CHF 25 per person (from 6 guests)

3. Pricing Conditions

• All prices are NET, in Swiss Francs (CHF), VAT included unless stated otherwise.
• Prices depend on availability, dates, number of persons, and services.
• The agency reserves the right to modify prices before booking confirmation.

4. Deposits and Payments

• A deposit is required upon acceptance of the offer.
• Full payment (100%) is required at least 6 weeks before arrival unless agreed otherwise.
• For last-minute bookings (within 7 days), full prepayment is required (4% credit card fee may apply).
• All banking and transfer fees are the responsibility of the client.
• A booking is only confirmed once payment conditions are fulfilled.

5. Invoicing & Complaints

• Invoices must be paid within 10 days unless otherwise agreed.
• Complaints must be submitted in writing within 2 weeks after the end of the trip, including supporting documents (agency confirmation, police report if applicable).
• No compensation claims will be accepted after this period.

6. Cancellation Policy

General

• Cancellation date is based on the date the agency receives written notice.
• If received on weekends or holidays, the next working day applies.

Daily Excursions (Zurich / Geneva)

• Up to 8 working days: 10% fee
• 7 days or less: 100% fee

Private Transfers & Guides

• Up to 8 working days: 10% fee
• 7 days or less: 100% fee

Coach Tours (Switzerland)

• Booking → 30 days: CHF 80
• 30–21 days: 10%
• 20–15 days: 25%
• 14–7 days: 50%
• < 7 days or no-show: 100%

Train Tours

• Changes: CHF 80 per modification
• 31–24 days: 30%
• 23–18 days: 50%
• 17–8 days: 80%
• < 8 days: 100%

Rail Passes

• 100% charged if unused, lost, or not returned 5 days before validity

Accommodation

• Less than 8 days: 100% fee

Note: Special conditions may apply depending on the service. Shipping costs are non-refundable.

7. Force Majeure

The agreement may be terminated without liability in case of events beyond control such as:

• Natural disasters (earthquake, flood, pandemic, etc.)
• War, terrorism, government restrictions
• Transport disruption or safety risks

Either party may terminate the agreement via written notice.

8. Pandemic Conditions

• If services cannot be provided due to official restrictions, alternatives or refunds may be offered.
• If a client tests positive, standard cancellation terms apply.

9. General Conditions

• Travel, airline, and transport liabilities are the responsibility of the client.
• The agency is not responsible for visas or travel documents.
• Client details must be provided at least 2 weeks before arrival.
• Images in offers are non-contractual.
• Any booking implies acceptance of these terms.

10. Governing Law

These terms are governed by Swiss law. Any dispute shall be handled by the courts of Geneva, Switzerland.